Returns and cancellations

30-day return window

Contact us within 30 days of delivery if you want to request a return. The item must be returned in its original condition with its included parts, accessories, and protective packaging.

Start a return

• Email hi@secondnature.ws with your order number and reason for the request.
• Include clear photographs if the item arrived damaged, incomplete, or different from the confirmed specification.
• Returns are sent to our workshop in Georgia. Contact us for the current return address and wait for instructions before shipping the item.
• The buyer arranges and pays for return shipping. Use tracked shipping and pack the piece carefully.

Custom and made-to-order pieces

Contact the workshop before ordering if fit, dimensions, finish, or another detail is essential. For personalized work, the agreed specification and any approved production references are used when assessing a return request.

Damage or an incorrect item

Inspect the parcel after delivery and contact us promptly if it is damaged, defective, or incorrect. Keep the item and packaging while we review the carrier and production records.

Inspection and refund

We will confirm the outcome after the returned item is received and inspected. Approved refunds are issued to the original payment method; the time required for the credit to appear depends on the payment provider.

Cancellations and changes

Send a cancellation or change request as soon as possible. We cannot guarantee a change once materials have been ordered, production has started, or the parcel has been handed to the carrier.